?

Log in

No account? Create an account

Tinkerbell Legacy - Living with a flying parrot

Previous Entry Share Next Entry
Moving my account to Flickr from Webshots
shanlung
You may have seen some tests that I have been doing with the photo sharing account at Flickr.

I will be moving my entire account to Flicker. Webshot limited my account to 3000 photos even though my jpgs are about 150-200k.

The amount of space that Flickr allow me is unlimited.

Flickr also allows their photos to be embedded into the blog unlike Webshots.

http://www.flickr.com/photos/shanlung/sets/

What really bugged me were the exchange of letters with their help that you can read below. Webshots claimed something I did on the 26th July had the power to go back in time to caused a problem I asked them with on 23th July.

Webshot has yet to reply, but that is not material to me at this stage.

Date: Thu, 28 Jul 2005 20:51:02 -0700 (PDT)
From: "shan lung" <shanlung9@yahoo.com> Add to Address Book
Subject: Re: Why is my latest folder not visible in its community [Incident: 050726-000348]
To: "Webshots Support" <webshots@custhelp.com>, narenpublic@yahoo.com, renato.cedolin@us.pwcglobal.com, byron.carlisle@cnet.com


This problem was not caused because I deleted a photo
from the folder on the 26th July.


That folder was created on the 21th July!!

I have been asking you for assistance before the 26th
July.

Instead, you latched on a delection I made on 26 July
of a photo
in that folder in an attempt to see if I reduced by a
photo that perhaps that folder be recognised in its
category.

The way you put it to me is extremely insulting and
patronisinng. Thousands around the world may have got
to known Webshots from my photos. You instead turn
around and tell me what I did (because of your robotic
response (or non response) was the cause of the
problem I seeked answer for.

YOU HAVE NOT GIVEN ANY MEANINGFUL ANSWERS TO ME AS
YET.

Note the extract from the contract you have with me,
especially point (f)

On Sunday 24, July 2005, your mailing of my statistics
to me FAILED TO INCLUDE that folder that was created
on 21th July 2005. ARE YOU TELLING ME THAT MY DELETION
OF THAT ONE PHOTO ON 26TH JULY AFFECTED THAT
STATISTICS YOU MAILED TO ME ON THE 24 JULY 2005???

ARE YOUR CEO AND TOP BRASS OF THE COMPANY TOO BUSY
COUNTING MONEY TO TAKE NOTICE OF AN INSIGNIFICANT
PAYING SUBSCRIBER?




1. Service. If you are signing up for Webshots Premium
Membership, for your membership fee, Webshots hereby
grants to you a license to use the following features
and services solely for your personal, non-commercial
use, subject to this Agreement: (a) an unlimited
number of downloads from the Webshots Gallery; (b) no
banner or pop-up ads to distract you from photos on
Webshots; (c) the entire Webshots Gallery photo
collections available for download - not just
individual photos; (d) access to Webshots Gallery
highest-resolution image files (1200x1600); (e) the
ability to upload and store up to 3,000 photos; (f)
view and download statistics for all your photo
albums; (g) premium star icon next to your member
name; (h) the ability to add up to 20 favorite
members; (i) easy photo album backups with the
Webshots Desktop; and (j) personalized online customer
support.






--- Webshots Support <webshots@custhelp.com> wrote:

>
> Recently you requested personal assistance from our
> on-line support
> center. Below is a summary of your request and our
> response.
>
> We will assume your issue has been resolved if we do
> not hear from you
> within 72 hours.
>
> Thank you for allowing us to be of service to you.
>
> Subject
>
---------------------------------------------------------------
> Why is my latest folder not visible in its community
>
>
> Discussion Thread
>
---------------------------------------------------------------
> Response (Belynda) - 07/28/2005 02:32 PM
> Hello Shanlung,
>
> Your albums may have been removed from the Community
> Topic pages because you made a change in them.
>
> When changes are made to an album, they are removed
> from the Search function and/or topic pages so that
> our photo approvers may review the images that are
> added.
>
> Most of the time, the albums are added back to one
> or both of the above functions after the new images
> have been reviewed, but sometimes, they aren't. I
> apologize for any inconvenience this has caused.
>
> Customer - 07/27/2005 07:58 PM
> That folder was created on the 21th July!!
>
> I have been asking you for assitance for the last
> few
> days.
>
> Instead, you latched on a delection I made of a
> photo
> in that folder in an attempt to see if I reduced by
> a
> photo that perhaps that folder be recognised in its
> category.
>
> The way you put it to me is extremely insulting and
> patronisinng. Thousands around the world may have
> got
> to known Webshots from my photos. You instead turn
> around and tell me what I did (because of your
> robotic
> response (or non response) was the cause of the
> problem I seeked answer for.
>
> YOU HAVE NOT GIVEN ANY MEANINGFUL ANSWERS TO ME AS
> YET.
>
> ARE YOU HELP ? DO YOU INDEED KNOW WHAT IS GOING ON?
>
> I do hope the others that I copied this mail to can
> be
> a lot more helpful to me than you.
>
> I appreciate if John is taken out of this loop with
> me.
>
> Thank you
>
>
>
> Shanlung
>
>
>
> --- Webshots Support <webshots@custhelp.com> wrote:
>
> >
> > Recently you requested personal assistance from
> our
> > on-line support
> > center. Below is a summary of your request and our
> > response.
> >
> > We will assume your issue has been resolved if we
> do
> > not hear from you
> > within 72 hours.
> >
> > Thank you for allowing us to be of service to you.
> >
> > Subject
> >
>
---------------------------------------------------------------
> > Why is my latest folder not visible in its
> community
> >
> >
> > Discussion Thread
> >
>
---------------------------------------------------------------
> > Response (John) - 07/27/2005 11:24 AM
> > Hello,
> >
> > Thank you for contacting Webshots Customer
> Support.
> > Your created it on the 21st but I see you edited
> the
> > album yesterday 7/26/2005 which is the reason why
> > it's not showing up. You will need to wait 2 weeks
> > before it shows up in the Community topic page.
> >
> > Please notes that the dates in the Community topic
> > pages are not created dates. They are last edited
> > dates.
> >
> > Customer - 07/27/2005 11:15 AM
> > You want me to consider that as service?
> >
> > Total disappointment is the less I can say.
> >
> > I can see folders in Pets>> Birds created on 23
> July
> > being listed whereas the folder I created on 21
> July
> > is not shown.
> >
> > And I kept getting automated response.
> >
> >
> >
> > --- Webshots Support <webshots@custhelp.com>
> wrote:
> >
> > >
> > > Recently you requested personal assistance from
> > our
> > > on-line support
> > > center. Below is a summary of your request and
> our
> > > response.
> > >
> > > If this issue is not resolved to your
> > satisfaction,
> > > you may reopen it
> > > within the next 7 days.
> > >
> > > Thank you for allowing us to be of service to
> you.
> > >
> > > Subject
> > >
> >
>
---------------------------------------------------------------
> > > Why is my latest folder not visible in its
> > community
> > >
> > >
> > > Discussion Thread
> > >
> >
>
---------------------------------------------------------------
> > > Response (John) - 07/27/2005 09:58 AM
> > > Hello,
> > >
> > > Thank you for contacting Webshots Customer
> > Support.
> > > That is a brand new album. It won't show up in
> at
> > > least 2 weeks (sometimes longer if our search
> > > re-index is delayed) in the Community on Search.
> > You
> > > will need to wait at least that long before you
> > get
> > > statistics or before it shows in those areas.
> > >
> > > Customer - 07/26/2005 07:57 PM
> > > Why do I feel that I have been given an auto
> > > response?
> > >
> > > That no attempt whatsoever had been made to
> check
> > my
> > > problem other than to thumb through a help file?
> > >
> > > Is my membership of so little significance
> despite
> > > my
> > > being with you for such a long time?
> > >
> > > I enclosed for you
> > >
> > >
> >
>
http://community.webshots.com/topics/61/100261_date_0.htm
> > >
> > > Entries from July 22 2005 are showing up and my
> > > webshot folder created on July 21 have yet to
> see
>
=== message truncated ===


web stats


  • 1
5 years or more ago i was forced to drop webshots also, when i hadnt been onlline in a few months but then signed on i discovered they went to paying and limited album space. i was only allowed to access a certain number of albums, or something like that and in that process somehow they had deleted 3 of my most precious family ones that i never got back from them

  • 1